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Bank branches aren’t dead—yet. They are merely awaiting re-invention.

We keep reading that bank branches are dead. Bank customers aren’t reading the same memos. Even when banks roll out new online products, high numbers of customers want to call and talk to a real banker.  Sometimes, they want to be reassured the bank is...

Improve your bank’s trustworthiness: Do small things in a great way.

Improve your bank’s trustworthiness: Do small things in a great way. “If you can’t do great things, do small things in a great way”. (This proverb has been attributed to Martin Luther King, Jr. and Napoleon Hill.) It underscores the truth that most of us can’t be a...