by George Self | Uncategorized
Legacy Systems are not the problem. The problem is likely you. I deal with this “legacy system” issue almost every day. The common complaint is, “Our systems won’t let us do this.” But, in the last three years, that excuse has become hollow. (By...
by George Self | Uncategorized
I once managed Customer Research for a financial institution client. We were doing quarterly surveys of home loan customers. Four consecutive quarterly surveys told us that a person in the department was a stone-cold five-letter word. Fully one-third of the...
by George Self | Uncategorized
I find there are six key reasons your audience doesn’t respond to your questionnaires. In order of importance, here they are: You have never responded to issues raised in previous surveys Your questionnaire is too long. You are asking the wrong questions. Your survey...
by George Self | Uncategorized
Regulatory expectations keep escalating, which means the cost of compliance keeps escalating. Often those costs exceed the resources available. And soon, we’ll be faced with the implementation of ALMA: the Anti-Money Laundering Act of 2020. We’re not there to...
by George Self | Uncategorized
Want to get some insights into how you “risk focus” your BSA/OFAC Risk Assessment? Even better, would you like the pick the brain of an industry professional? Spend 10 minutes with our how-to video. Click the image to the right. Click the image above to...
by Alex DeRobertis | Uncategorized
No matter what it’s final form, we now know enough about AMLA to know it is going to require substantial changes to an institution’s BSA/AML compliance policies and procedures. It follows that AMLA compliance will require financial institutions to allocate...
