Your people + our people = a great team
Our clients tell us our ability to manage projects and convert insiders into effective team members is a rare skill. After all, almost no banking project is a solo exercise. There are overlapping departments, and often some complicated IT issues, in play. Our business wisdom, market savvy and great people skills provide what’s needed to get complicated projects over the goal line – on time and under budget. When you introduce us into the mix, you don’t get hot air and out-of-date solutions. You get effective leadership and up-to-date subject currency.
We’re a leader in inventing marketing niche technology.
We hear this a lot, “What’s a marketing firm doing creating program code to connect bank CIF with a web-delivered data request?” Thing is, we’ve been creating technology solutions that accomplish marketing and compliance goals since 1980 when we jointly developed one of the first MCIF application in the US. After that, we never looked back. At least half-dozen times a year we fill a client need with a program interface to solve a thorny customer-facing problem. In the past few years we have created: online Reg E Opt-In forms that were connected to the CIF, web-delivered Deposit Account Referral programs for customers to login and make account referrals 24/7, migrated paper-based membership data to an online, member-directed database – a neat little trick that saved our client $21K the first year and close to $50K in succeeding years. What can our technology geeks do for you? (If you’d like to see a a demo of our technology, please go drop us an email with TECHNOLOGY in the subject line.)
Concierge-level customer service.
We understand that a project has to be done when it’s supposed to be done. Getting it done, on time and in budget is pretty much all there is to the issue. We can pretty much take on and deliver solutions 365/24/7. (There’s a story about a 10’ show booth that somehow went missing on the way to Las Vegas that we could tell you – there’s also a story about a website that was mugged on a Saturday night.) If that means working on weekends or being in a client’s office on Saturday, well, that’s what we do. From the beginning of the work scope we commit to a successful completion. And we stick to the plan. No matter what.
We don’t aspire to 100% billable hours.
Our client relationships are not all about money. They are about earning respect and trust. Sometimes we do ‘value-added’ projects at no charge (see a partial list here). We like these opportunities to make human connection. Besides, we always learn something valuable. The most important result: our clients understand that we don’t look at them and see only dollar signs.
We’ve don’t charge for brainstorming.
We want to be one of the first people you call when you want to do some spit-balling or brain storming. So if you’re wrestling with how to get a project off and running — or trying to decide just exactly how to get your bank going in a good direction — call us. There’s never any charge for you to call, text or email us and get the benefit of what we’ve learned since our inception in 1972. If we have some research or history with your subject, we’ll provide it to you, no charge. Next time you want to bounce something off us, give us a call, toll free, 800-521-0236.
We’re not hung up on our past success.
Our company has been around since 1972. We’ve seen a lot of things work; we’ve seen a lot of things fail. In all that time, we’ve learned that the past counts for a little. It’s what you’re going to be doing in the next five years that defines you. We’re pretty good at knowing what’s coming and what it means for banks. We figure we can give a community bank a minimum of two years head start on any given marketing, technological or compliance imperative. That sound good to you?
We are obsessed with vertical integration.
We have a thriving business that runs along three tracks: marketing, compliance and technology. We have learned how to weave those three business specialties into practical, affordable solutions for our clients. We’ll provide some case histories that will give you insight into how our vertical integration makes our clients money — just send us an email with CASE HISTORY in the subject line. We think a single knowledgeable source can save clients time, money and aggro. (If you’d like to see a list of projects we’re working on now, please drop us an email with CURRENT PROJECTS in the subject line.)